1. Who we are
DataByte is a product of VisionWaves. References to "we", "us", and "our" mean VisionWaves and its affiliates operating the DataByte platform. Our data-protection contact is [email protected].
2. What this policy covers
This policy covers personal data you share with us through our public website, business communications (including demo requests and sales conversations), and evaluation access to the DataByte platform. If you are a customer of a company that runs DataByte, the handling of your personal data inside that deployment is governed by that company's privacy policy, not ours.
3. What we collect
Through the website we collect only the information you voluntarily submit: name, work email, company, role, and the free text of any demo-request form. We collect standard server logs (IP address, request time, user agent) for a limited retention period to protect service integrity.
During sales engagements we may collect additional business context required to qualify an opportunity, such as team size, existing data stack, and target timelines. We record this information in our CRM and treat it as confidential.
4. Why we use it
We use personal data to respond to your enquiry, arrange and run your evaluation, administer your account, and communicate about service updates, security issues, and contractual matters. We do not sell personal data, and we do not share it with third parties for marketing purposes.
5. Legal basis
Our processing is based on our legitimate interest in responding to business enquiries, the performance of a contract with you or your employer, and your consent where applicable (for example, marketing subscriptions). You can withdraw consent at any time without affecting the lawfulness of prior processing.
6. Sub-processors
We use vetted sub-processors for infrastructure, email delivery, CRM, and analytics. The current list is maintained under our customer trust centre and provided to customers on request. We notify customers at least 30 days before material changes.
7. International transfers
Your data may be processed in the United States, the European Union, and India, depending on your region and the services you use. Transfers outside your region are protected by standard contractual clauses or equivalent safeguards.
8. Retention
We retain personal data for as long as necessary to fulfil the purposes described here or as required by law. Typical retention: marketing enquiries, 24 months; active customer records, for the duration of the contract plus statutory retention periods; server logs, 90 days.
9. Your rights
Subject to applicable law, you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing or withdraw consent. To exercise any of these rights, email [email protected] with "Data rights request" in the subject. We respond within 30 days.
10. Changes to this policy
When this policy changes materially, we will update the date above and, where appropriate, notify account holders directly. Historical versions are available on request.
11. Contact
Questions, complaints, or rights requests: [email protected].
This page is a plain-English summary of our data handling practices and is not a substitute for legal advice. Customers operating regulated workloads should refer to the Data Processing Addendum (DPA) available on request.